ActiveGuide

Performance Support for Applications and Business Processes.

ActiveGuide Features & Functionality

• ActiveGuide forms a smart layer to mediate between the live user and the live application while they complete real tasks.
• ActiveGuide "understands" where users are and what they are doing and so can adapt on the fly to the changing application state and user's need.
• ActiveGuide can neutralize user errors.
• ActiveGuide can enforce business rules and best practices.
• Deployed once it automatically adapts to changes in application layout so it never gets out of date (the way simulations and screen shots do).
• It automatically supports users with no need for re-engineering the application or its interface (deploy no software).
• There is no need for access to the application servers.
• It requires no special hardware or software (no plug-ins, or downloads, or access to application directories, much less proxy servers, etc.). The use of the Toolbar is at the author's and/or user's option.
• It has no impact on bandwidth or server load.

ActiveGuide enables you (or the user) to dynamically set the support to be:

• rôle-based
• process-based
• task-based
• application-based

In addition ActiveGuide can:

• Adapt to user choices on the fly.
• Extend static performance support into interactivity.
• Move a large percentage of live user support to an automated performance support system.  
• Focus self-service performance support on real user tasks rather than application structures.
• Make existing automated support more interactive and more oriented to actual work circumstances and flows.
• Immediately improve user performance without additional offline training.
• Remove barriers to application adoption and improve ROI with errorless use.

Why ActiveGuide:

• Improve the user experience.
• Lower support and training costs.

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